In a recent turn of events, the British government has made a crucial decision to retain railway station ticket offices across England. The initial plan to close these offices, driven by cost-cutting measures, stirred up a massive public backlash. The ensuing U-turn has left us pondering whether we should offer our gratitude to the government or critically assess the impact of such closures. It's essential to understand that while this U-turn is commendable, it is merely one piece in the puzzle of transformative transport services built upon the three pillars of sustainability, inclusivity, and technology.